Business Operations Analyst
Cyprus | Full-time
Responsibilities
- Overseeing the CRM system, ensuring that leads, clients, and partners are accurately assigned and unassigned to relevant team members
- Participating in preparation of regular reports and analytics on the performance of the Business Development Department, including lead generation, trading volume generated, conversion rates, and client/partner retention
- Taking part in establishing and maintaining performance benchmarks and KPIs for the employees of the Business Development Department
- Participating in the development and implementation of continuous improvement initiatives to enhance the overall efficiency and effectiveness of the Business Development Department
- Staying up-to-date on industry trends and best practices in CRM management, analytics, and business development to ensure the company remains competitive and continues to provide exceptional service to clients/partners
- Performing any other duties and responsibilities as assigned by the Operations Manager
Requirements
- Previous hands-on relevant experience in related or similar roles
- Good knowledge of Google Workspace or Microsoft Office programs, including excellent Excel skills / ability to analyze large data sets
- Strong attention to detail to ensure accuracy in data analysis and reporting
- Excellent analytical and organizational skills
- Upper-Intermediate level of English
Will be a plus
- Experience with CRM systems (CRM Dynamics 365 or others)
- Experience working in fintech companies
- Experience with Tableau, Power BI or other BI systems
- Experience working with VOIP telecom providers/telephony software for sales
We offer
- Experience in a dynamic and engaging work environment
- 21 days paid vacation days per year
- 10 paid sick leave days per year
- Public holiday in accordance with the Cyprus Public Holiday list
- Medical insurance
- Compensation for professional education, learning English
- Compensation for a sports subscription or sports equipment